I moved to New Zealand in 2015 and first discovered Robert Harris three years ago when I visited The Base café with a friend.

What drew me in was the quality of the coffee and the welcoming vibe. Being part of a brand that values both great coffee and a strong customer experience is genuinely inspiring. I also appreciate how well they support their franchisees with setup and systems.

For me, the most rewarding part is creating an atmosphere where customers feel relaxed and enjoy their time. Being on a team that’s passionate about quality service and coffee is incredibly fulfilling, and the flexibility of the business also helps us care for our family.

At my Robert Harris outlet, I focus on offering a warm, inviting space, consistently excellent coffee, and friendly, attentive service. Paying attention to the little things and genuinely caring about our customers makes every visit special, and makes us proud to be part of such a respected brand.